Terms & Conditions


Terms and Conditions

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to www.atelierllyr.com (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

ABOUT THE SITE

We are LLYR Pte Ltd ("we", "us", "LLYR"), a company registered in Singapore. Our company registration number is 201306432K and our registered office is at 18 Boon Lay Way #07-120 Tradehub21 Singapore 609966.

You can contact us by writing to us at info@atelierllyr.com.

If we need to contact you for service-related matters, we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your order. "Writing" or "written" in these T&Cs includes emails.

ACCESSING AND USING THE SITE

As a condition of your access to and/or use of the Site, you warrant that:

  • all information supplied by you on the Site is accurate, current and complete;
  • you are 18 years of age or older in order to access and/or use the Site; and
  • you will not copy or distribute any part of the Site in any medium without LLYR’s prior written authorization.

You shall be solely responsible for your access to and/or use of the Site and its materials herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. You are responsible for safeguarding your username and password. We reserve the right to disable any user account at any time, if we deem that you have failed to comply with any of the provisions of these T&Cs.

PROHIBITED ACTIVITIES

You agree and undertake not to:

  1. use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;
  2. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
  3. attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and
  4. post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

LINKS TO THIRD PARTY SITES

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by LLYR, including third party payment system providers. You acknowledge and agree that LLYR is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve LLYR from any and all liability arising from your access and use of any third party website.

We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

INTELLECTUAL PROPERTY RIGHTS

LLYR is the sole owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without LLYR’s prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

WARRANTIES AND LIABILITY

The Site, its services and all information provided herein are provided on an “as is” and “as available” basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement.

Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.

Without prejudice to the generality of the foregoing, we expressly disclaim any and all liability arising from:

  • life or wear of any Item or that it will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to LLYR;
  • improper remedy of defective products, alteration of the products, unsuitable or improper use, wilful damage, negligence, or other misuse of the products, as well as fair wear and tear, by you or any third party;
  • third party claims, whether directly or indirectly caused by, or relating to, the content of our Site and the items purchased on or through our Site; and
  • any warranties provided under these T&Cs if the total price for the item has not been paid in cleared funds by the due date for payment.

You further acknowledge and agree that your access and use of the Site is dependent on third party service providers such as internet, network, connectivity or other link providers. Your payment for any item purchased from the Site is processed by third party payment system providers and LLYR does not retain or process any such payment information. LLYR cannot guarantee the security of such third party payment system(s) or any payment data on the Site, and LLYR is not responsible for any acts or omissions of any third parties and disclaims any and all liability in connection with the acts, omissions or defaults of such third parties. Without prejudice to the generality of the foregoing, LLYR is not responsible for the results of any credit inquiry, the availability or performance of the Internet, your connection to the Internet or the actions or inaction of any other person or entity, including any internet service provider. By using the Site, you expressly relieve LLYR from any and all liability in connection with the acts, omissions or defaults of such third parties.

To the extent that any exclusion of liability under these T&Cs is not permitted by law, the aggregate cumulative liability of LLYR and our affiliates under any Order shall in any event not exceed the sum that you have paid to us for the sale of items under that Order.

INDEMNITIES

You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or willful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.

TERMINATION

We will determine in our sole discretion whether there has been a breach of these T&Cs through your use and/or access of the Site. When a breach of these T&Cs has occurred, we may take such action as we deem appropriate, including:

  • Immediate, temporary or permanent withdrawal of your right to use and/or access the Site;
  • Issuing a warning to you;
  • Commencing legal proceedings against you for loss resulting from your breach; and
  • Disclosure to law enforcement authorities of such information as we reasonably deem necessary.

We exclude liability for any actions taken in response to breaches of these T&Cs. The responses described above are not exhaustive, and we may take any other action we reasonably deem appropriate.

ORDERS & PAYMENTS

You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.

We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order. Please include the order number whenever you contact us about your Order.

If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because of unexpected limits on our resources for which we could not reasonably plan, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

The price payable by you for the item shall be the price of the item listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any item at any time without giving any reason or prior notice. Please complete payment within two hours from the time your order was placed. All unpaid orders after this payment time-frame will be cancelled automatically. In the event that any item has been mispriced on the Site, we reserve the right to terminate the Order and notify you of such termination, regardless of whether or not the products have been dispatched or are in transit and whether payment has been charged to you.

We accept all major credit cards and PayPal.

PRODUCT DESCRIPTIONS AND DEFECTS

We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, as our items are handmade or hand-finished, variations between items are likely to occur. Our item may also vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Customers are advised to thoroughly check each item before purchase, as variations between each item is not considered a defect and are accepted as natural for items of such nature. You are responsible for ensuring that your sizing measurements are accurate. If you believe you have received a defective item, please contact us at info@atelierllyr.com. Exchanges and refunds are governed by our Exchange/Refund Policy.

RETURNS

We accept products for a full exchange within 14 calendar days of purchase. Items must be in their original packaging, in unworn, unaltered and brand new condition, and accompanied by their receipt as proof of purchase.

Items which are sold under our “Last Call”, “Sale” or “Sample” collections, or those which are marked as such, are not eligible for a refund or exchange. Items in these categories are sold in as-is condition, and the Customer agrees that the item(s) have been inspected at the time of purchase and he is satisfied with and aware of, any and all flaws and defects of the item(s) and he has agreed to accept them without prejudice.

Items sold under our Made-To-Order (MTO) program are not eligible for an exchange or refund. The Customer agrees that the item(s) have been inspected at the time of purchase, and he is satisfied with and aware of, any and all variations and customizations of the item(s) and he has agreed to accept them without prejudice.

All exchanges and refunds are governed by our Exchange/Refund Policy.

INCORRECT ITEMS

If you believe you have received the wrong item, email us at info@atelierllyr.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Items must be in their original packaging, in unworn, unaltered and brand new condition, and accompanied by their receipt as proof of purchase. If the correct item is no longer in-stock, you may request an exchange for an item in the same product category, or request a full refund.

DELIVERY

The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping to most destinations. Please refer to our FAQ for more information.

Orders are processed and dispatched from our warehouse to our local delivery partner within 3-5 working days. Our local delivery partner shall deliver the item to the address specified in your Order.

If delivery of your item is delayed, we will inform you accordingly and the Product will be dispatched after it becomes available. The time for delivery shall not be of the essence, and neither we nor our agents shall be liable for any delay in delivery howsoever caused.

LLYR shall not be responsible for any delays in delivery due to weather, bank holidays in the recipient’s country, or customs inspections. You shall be responsible for any and all customs and import taxes required by the respective authorities for shipments into your country.

BOUNCED PARCELS

We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product. 

Bounced parcels that are unclaimed after six (6) months will be deemed as LLYR’s property and no compensation will be offered as sufficient response time has been given.

WHEN YOU BECOME RESPONSIBLE FOR THE PRODUCT

The item will be your responsibility from the time we deliver the item to the address you provided us. You own the item which is the subject of your Order once we have received payment in full for your Order.

TERMINATION

We reserve the right to terminate the Order at any time by writing to you if:

  1. You do not make payment to us when it is due;
  2. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the item (e.g. delivery address);
  3. You do not, within a reasonable time, allow us to deliver the item to you;
  4. If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for Products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

PERSONAL DATA

We may collect, use and disclose personal data that you provide to us to supply the item to you, process your payment for the item, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy for more information.

GENERAL

Returns, Replacements and Refunds: The terms and conditions set forth in our Exchange and Refund Policy shall apply.

No Relationship: Neither these T&Cs nor your use and/or access of the Site creates any joint venture, agency, partnership, or employment relationship between you and LLYR.

Assignment: You may not assign these T&Cs or any rights or obligations under these T&Cs to any party.

Waiver & Severability: The failure of LLYR to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.

Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.

Entire Agreement: These T&Cs, which expressly incorporate the Privacy Policy and the terms and conditions referred to therein, constitute the entire agreement between you and LLYR relating to the subject matter hereof, and supersedes any and all prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Site.

Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.

UPDATES

We reserve the right to change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.

These T&Cs incorporate our Privacy Policy as may be updated from time to time. If you have any questions about our T&Cs or Privacy Policy, please contact us at info@atelierllyr.com.