Returns & Exchanges


REFUND/EXCHANGE POLICY

  1. As all our products are handmade or hand-finished, there will be slight variations between each item. Customers are advised to thoroughly check each item before purchase, as variations between each item is not considered a defect and are accepted as natural for items of such nature.
  2. We accept products for a full exchange within 14 calendar days of purchase. Items must be in their original packaging, in unworn, unaltered and brand new condition, and accompanied by their receipt as proof of purchase.
  3. Full refunds will only be given if an exchange is not possible (e.g. no available stock).
  4. Items which are sold under our “Last Call”, “Sale” or “Sample” collections, or those which are marked as such, are not eligible for a refund or exchange. Items in these categories are sold in as-is condition, and the Customer agrees that the item(s) have been inspected at the time of purchase and he is satisfied with and aware of, any and all flaws and defects of the item(s) and he has agreed to accept them without prejudice.
  5. Items sold under our Made-To-Order (MTO) program are not eligible for an exchange or refund. The Customer agrees that the item(s) have been inspected at the time of purchase, and he is satisfied with and aware of, any and all variations and customizations of the item(s) and he has agreed to accept them without prejudice.
  6. LLYR reserves the right to deny a refund/exchange request should any of the above conditions not be fulfilled.
  7. Refund/exchange requests made after 14 calendar days of purchase will only be considered if the Customer can demonstrate that the defect was due to a manufacturer’s defect and not due to wear and tear.
  8. Purchases made in store can only be exchanged in or returned to the store from which it was bought. For online purchases, please see Section below.

EXCHANGES

  • The new item must be of equivalent or higher value to the item that is being exchanged. If the new item is of higher value, the customer is responsible for payment of the additional amount. If the new item is of lower value, no refunds will be made on the excess payment.
  • Exchanges can only be made for products in the same category (e.g. shoes can only be exchanged for shoes).
  • For online purchases, please see Section below.

REFUNDS

  • Refunds will only be given if an exchange is not possible (e.g. no available stock).
  • All refund requests will be processed within 7-14 working days (excluding bank processing and delay times),
  • Refunds will be made either by cheque or bank transfer; the Customer shall indicate this on his Refund Request form.
  • Once a Refund Request form has been submitted, no changes can be made to it.
  • For online purchases, please see Section below.

ONLINE PURCHASES

  • Online purchases can only be returned to our warehouse, following the instructions on our Online Purchase Return form.
  • Online purchases cannot be returned or exchanged in store.
  • The Customer is responsible for shipping the item(s) back to us using a traceable and trackable method of shipping, and is responsible for packing and ensuring that the item(s) are adequately and properly packaged so as to prevent damage during shipment.
  • The Customer is responsible for the cost of shipping the item(s) back to us.
  • If an exchange is done, LLYR will ship the new item(s) at no cost to the Customer.
  • For Singapore purchases, items to be exchanged or returned must reach our warehouse no later than 14 working days from the date of delivery.
  • For international purchases, items to be exchanged or returned must be postmarked no later than 14 working days from the date of delivery, and reach our warehouse no later than 30 days from the date of delivery.
  • Should an exchange not be possible, a refund will be made via the Customer’s original mode of payment.

LLYR reserves the right to change the terms and conditions of this Refund/Exchange Policy at its sole discretion and without any prior notice.